Terms & Conditions


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Rovsale LTD's relationship with you in relation to this website.

The term 'Rovsale LTD' or 'us' or 'we' refers to the owner of the website whose registered office is Corner Chambers, 590a Kingsbury Road, Birmingham, UK, B24 9ND. The term 'you' refers to the user or viewer of our website.



Purchase at realgreatlook.com will appear on your bank statement as "InternetShop +44 121 318 1884".

Customer is responsible for possible customs restrictions and additional tax expenses that may occur pertaining to his or her country of residence.

The use of this website is subject to the following terms of use:


  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • We will do our best to ensure that all information, descriptions, photographs and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system. Though we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site may not always reflect the product exactly at the moment you place an order.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • Whilst we love interaction with our fans, all comments, visuals, videos and any other type of material posted on public web space does not necessarily reflect Rovsale LTD's own opinions, or that of employees or affiliates. We are not responsible for such content, but do make every effort to police posted comments and views. All postings must comply with the hosting website's Terms and Conditions. Material on the site must not be reproduced without our consent. By posting on our website or web spaces you give us permission to use any testimonials or quotes for marketing and promotion purposes. We would only refer to first names. We reserve the right to edit comments for grammatical purposes only, or to remove posts if they breach posting guidelines.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, text and graphics. No part of this website may be copied or adapted without the prior written consent of Rovsale LTD.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

  • If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


Privacy Policy


This privacy policy sets out how Rovsale LTD uses and protects any information that you give Rovsale LTD when you use this website.

Rovsale LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Merchant will not sell, purchase, provide, exchange or in any other manner disclose Account or Transaction data, or personal information of or about a Cardholder to anyone, except, it’s Acquirer, Visa/Mastercard Corporations or in response to valid government demands.

Rovsale LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


We must inform you that we are using the SSL-encryption to protect the sensetive data and keep your privacy safe.

What we collect


We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies


A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information


You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@realgreatlook.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Shipping Policy


We provide fast, reliable and discreet delivery service to any country specified by our customers. The orders will be shipped within 1 -2 business days.

Trackable service

For those who desire faster service we can offer EMS delivery. It normally takes 5-9 days from the date that the order is sent out, and it is sent by Express Mail Service. Notice the dead line for this method is 14 days. Tracking code will be provided for all orders as soon as they will be dispatched.

Airmail service

Delivery normally takes 14-21 days from the date that the order is sent out. Notice the dead line for this method is 30 days. The orders are sent discreetly as described before, and left in your mailbox. The packages sent by this postal service can NOT be tracked.

All weekend orders will be processed on Monday. You will be automatically notified via E-mail when your order is approved and shipped.

All orders won't be processed on Saturday or Sunday. Please leave us 2 business days for processing before your order is dispatched.


Returns


Distance Selling Regulations


Under the EUs Distance Selling Regulations, customers located in the European Union are entitled to a 14 day cooling off period i.e. the right to cancel the contract of purchase. Notification of the cancellation must be received in writing within 14 working days; starting from the day after the goods are received. These regulations dictate that we will refund the cost of the item(s) ordered and, in addition to this, the original despatch charge.


Refund Policy


In addition to the Distance Selling Regulations, you can refund any item within 28 days of receipt for a refund of that item or to exchange it for a different product.

For refunds made outside the Distance Selling Regulations, we will refund the monetary value at the price you purchased them.


In case of need, the goods are sent back to the following address: Corner Chambers, 590a Kingsbury Road, Birmingham, UK, B24 9ND.

The repayment period is from 3 to 5 working days. The refund will be made in the same way as the payment for the goods